Terms and Conditions


These terms and conditions are the terms and conditions upon which Freeman Surveying Ltd makes the website www.freemansurveying.com (the “website”) available to you and any services which are accessible via the website.


(a) Unless otherwise stated all prices are exclusive of  VAT

(b) Once you make a booking with Freeman Surveying Ltd. We will confirm that your order has been accepted by sending an email to you at the email address you provide either on our Contact Form, Quote Form or over the phone or text message. Our acceptance of your order brings into existence a legally binding contract between us and these terms and conditions shall apply in all cases.

(c) The price payable will be quoted over the phone or sent to you via E-mail, and may vary from the price quoted on the website.

(d) The agreed fee will be paid in full once the Site Survey has been completed and before delivery and lodgement of the final report or certificate. An invoice will be issued in all cases at the same time as a draft certificate/report, usually within 48 hours of the site survey.

(e) In some cases and solely at our discretion we may charge up-front and in advance of site visit.


(a) All quotes are valid for 14 days and on the condition that the building description provided by you matches that of the actual building to be surveyed.

(b) Once accepted, the agreed price is valid for a further 21 days unless payment is made in full within the 21-day duration, upon which the price at time of payment does not expire.

(c) If the size and description of the building varies from the original description then we reserve the right to request additional compensation for our services prior to delivery of services.

(d) Quotes given over the phone or by email may vary from those given by the automatic price calculator on the website.


(a) In due course, we will send one of our personnel to the address to carry out the service.

(b) Attendance of our personnel will be made within a reasonable period of time.

(c) Time is not of the essence unless agreed in writing. Additional fees may be applied in the case of Fast Track services.

(d) Some types of service do not always require a site visit which shall be decided by the surveyor.


(a) We are unable to improve or alter the buildings Energy / Operational Performance Rating or SBEM/BRUKL score calculated from our site-visit or desk top observations unless any additional evidence is supplied before the completion of the site survey or desk top calculations. We are not obliged in a any way to resubmit or recalculate any report or certificate once we have issued, unless there is a mistake of our causing with regards to the address details of the building.

(b) We are not under ANY CIRCUMSTANCES obliged to release site notes, photographs, SBEM calculations or any other information used to calculate and generate the Energy Performance Rating of any building and such information shall remain the sole property of Freeman surveying Ltd.

(c) For all SBEM/BRUKL reports, we will not lodge until the final AS BUILT BRUKL output document has been reviewed by the client and a disclaimer (provided by ourselves) as been signed and returned electronically.


(a) Payment is due prior to lodgment of certificates or release of any final reports. In some cases we may charge prior to site visit.

(b) Payment is due immediately upon the issue of our invoice.

(c) Where drafts have been sent with the invoice, you will be asked to first check the drafts (to ensure they are correct and represent the building in question) prior to making payment. Therefore upon receipt of payment we will assume that you have checked any drafts and are happy with their content. Re-lodgement requests after payment has been made will be charged at £50 per certificate (with the exception of Asbestos Management Reports which carry no re-lodgement charge)

(d) Our invoice will be delivered (and issued) electronically via email.

(e) For BRUKL/SBEM reports payment is due on the issuance of the first draft, which will be accompanied with our invoice for the whole service, parts of which may have not yet been carried out. you will be required to sign a declaration confirming the accuracy and authenticity of any information you provide.


(a) We reserve the right to cancel the contract between us if we choose.

(b) Any work carried out will be invoiced for and is due under the terms within this document.


(a) Should you fail to attend our meeting at the premises or access is denied for any reason, then 75% of the full assessment fee will become payable in full and a further fee to re-visit and produce the Energy Performance Certificate will become payable.

(b)Should you be unable to attend our meeting, we require confirmation by telephone at your earliest opportunity, but within 24hrs to avoid any wasted time & travel.

(c)If a cancellation is made with less than 24hrs notice, then 50% of the full assessment fee will become payable in full.

(d)Should you fail to make full payment prior to site visit and have led us to believe that you will make payment in person on the day of the site visit and don’t, then we will charge you 50% of the full assessment fee and will not carry out the site survey.


(a) To comply with external audit regulations a Commercial EPC or Display Energy Certificate should ideally be lodged on the national register on the same day as site survey and in exceptional circumstances, within seven days of site survey.

(b) In order that the certificate can be lodged as soon as possible after site survey invoices are due upon receipt unless clearly stated otherwise in writing

(c) If delays between survey and lodgement caused by late payment result in audit fail, the customer will accept full liability for the original invoice amount plus 100% of the original amount (twice the original cost) to cover the cost of a second site survey and relodgement.


(a) We will E-mail you after 14 days to request payment within 7 days.

(b) If after a further 7 days (21 in total since the delivery of the initial invoice) you still have not payed we will E-mail to you again informing you that within 24 hours will will apply the following costs to your invoice and begin legal proceedings to recover our funds.

(i) A minimum collection fee starting at £100 (HM Courts & Tribunals Service);
(ii) A daily rate of interest as recommended by the Small Claims Court;
(iii) Solicitors fees in line with CPR the cost of which will be added to your original invoice


(a) We are in no way liable for the grade, survey data, conclusions and recommendations awarded to your property in any certificate or report, neither are we obliged to make public any site notes, photographs or internal calculations collected during the site visit.

(b) Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.

(c) Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

(d) We will do our utmost to ensure that availability of the website will be uninterrupted, however, this cannot be guaranteed at all time. Freeman Surveying Ltd. accepts no responsibility for any such suspensions, restrictions, interruptions or delays. We reserve the right to make changes to our website, policies and these terms and conditions at any time.

(e) We accept no liability for any EPC exemption letter that we issue under any circumstances. The purchaser of the Exemption Letter service accepts full liabilities in all cases.


A notice under, or in connection with these terms and conditions, shall be in email format to info@freemansurveying.com


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.


Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


These terms and conditions, together with the website prices, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and use of the website.


The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


(a) Freeman Surveying Ltd. grants you a limited licence to access and make personal use of the website, but not to download or modify it.

(b) The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.

(c) You are granted a limited, revocable and non-exclusive right to create a hyperlink to the website as long as the link does not portray Freeman Surveying Ltd. or its products in a false, misleading or otherwise offensive manner or claim any association with Freeman Surveying Ltd.

(d) You will not use any Freeman Surveying Ltd. logo or other proprietary graphic or trademark as part of the link, without our written consent.

(e) You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
(f) Freeman Surveying Ltd. reserves the right to refuse access to the website.


We will manage your personal data in accordance with the 2018 General Data Protection Regulation (GDPR)